Effective Date: November 29, 2024
Cowries Money Co Ltd, trading as Bus237
Cowries Money Co Ltd (referred to as "we," "our," "us") respects your privacy and is committed to protecting it through compliance with this privacy policy. This document outlines how we collect, use, disclose, and protect your information in accordance with the laws of Cameroon, including the Transport Law of Cameroon, and the policies of Apple and Google for applications dealing with transportation and online booking services.
We collect various types of information to provide and improve our services, including:
Full Name:
To identify you and personalize your experience.
Email Address:
To communicate booking confirmations, service updates, and respond to inquiries.
Phone Number:
To send notifications, provide customer support, and verify transactions when needed.
Payment Information:
To securely process payments for bookings and ensure compliance with financial regulations.
Identification Details:
Required by law for certain transactions and to enhance security.
Device Information:
Such as model, operating system, and browser type, to optimize the app’s performance across devices.
Log Data:
Including IP address, access times, pages viewed, and referring links, to analyze app usage and improve functionality.
Location Data:
For accurate route selection, nearest bus stops, and tailored service recommendations. This data is collected only when permission is granted.
Feedback and Inquiries:
Submitted via support channels to improve our services and address user concerns.
Optional Services:
Information provided during account creation, seat selection, or other features to enhance your booking experience.
We use the collected information to:
Facilitate Bookings and Payments:
Streamline the ticket purchase process, including seat selection and route planning.
Customer Support:
Provide assistance and respond to inquiries promptly.
Service Improvements:
Analyze usage patterns to enhance app features and user satisfaction.
Legal Compliance:
Ensure adherence to Transport Law of Cameroon and international standards for booking systems.
Fraud Prevention and Security:
Detect, prevent, and address security threats or fraudulent activities.
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with:
Service Providers:
Trusted third-party companies assisting in payment processing, data analysis, and customer support. These providers are bound by strict confidentiality agreements.
Legal Authorities:
As required to comply with laws, regulations, or legal processes.
Business Transfers:
In the case of mergers, acquisitions, or sales, information may be transferred to the new entity, subject to this privacy policy.
We retain personal information for as long as necessary to:
Fulfill the purposes outlined in this policy.
Meet legal obligations, such as record-keeping requirements.
Resolve disputes and enforce agreements. When information is no longer needed, it is securely deleted or anonymized.
We use advanced security measures, including encryption and secure servers, to protect your information. While no system is completely secure, we continuously review and update our practices to mitigate risks.
Under applicable laws, you have the following rights regarding your personal information:
Access and Correction:
You can request access to or correction of your personal data to ensure it is accurate.
Data Deletion:
Request that your data be deleted, except where retention is required by law.
Withdraw Consent:
Opt out of certain data processing activities, such as location tracking, through app settings.
To exercise these rights, contact us using the details provided below.
Our platform uses cookies and similar technologies to:
Enhance user experience by remembering preferences.
Analyze app performance and improve functionality. You can manage cookie preferences through your device or browser settings. Disabling cookies may limit certain app features.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that such data has been collected, it will be deleted promptly.
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external entities and encourage you to review their policies.
We comply with the Transport Law of Cameroon, ensuring secure handling of passenger identification and booking information. Data is shared with legal authorities only when required by law.
We may update this policy to reflect changes in legal requirements or service practices. Updates will be posted on our platform with the revised effective date.
If you have any questions or concerns regarding this privacy policy, please contact us:
Bus237
St. Pauls Road, Mile 3 Nkwen
Bamenda, North West Region, Cameroon
Emails:
General Enquiry: info@bus237.com
Help & Support: help@bus237.com
Complaints: complaints@bus237.com
Thank you for trusting Bus237 with your transportation needs. We are committed to safeguarding your privacy and providing a secure and reliable service.
Book your bus tickets effortlessly with Bus237. Convenient, secure, and affordable travel across Cameroon, anytime, anywhere.
