Refund Policy

Effective Date: November 29, 2024
Cowries Money Co Ltd, trading as Bus237

At Bus237, we strive to provide the best travel experience for our customers. However, we maintain a strict no-refund policy to ensure fairness and consistency for all users. Refunds will only be considered under exceptional circumstances, as outlined below:

1. No Refunds Policy

• Tickets purchased through Bus237 are non-refundable under normal circumstances.

• Users are advised to carefully review all booking details, including travel date, time, and bus agency, before completing their purchase.

  
  

2. Exceptional Refund Circumstances

Refunds may be granted at the sole discretion of Bus237 under the following conditions:

a. Natural Disasters

• If a natural disaster (e.g., floods, landslides, or earthquakes) directly prevents the user from traveling or causes a trip cancellation, users may be eligible for a refund.

  
  

b. Illness or Medical Emergencies

• If a passenger cannot travel due to a severe illness or medical emergency, a refund request may be considered. In such cases, the following must be provided:

  • A valid medical certificate from a licensed healthcare provider.

  • Proof of booking and other relevant details.

    
    

3. Refund Process

• To request a refund under the above circumstances, users must contact us at complaints@bus237.com within 48 hours of the travel date.

• Refund requests must include:

  • Full name and contact details.

  • Booking reference number.

  • Supporting documentation (e.g., medical certificates, official notices of natural disasters).

    
    

4. Refund Approvals

• Bus237 reserves the right to approve or deny refund requests at its sole discretion.

• Approved refunds will be processed within 14 business days of receiving all required documentation.

• Refunds will be issued via the original payment method used at the time of booking.

  
  

5. Non-Eligible Refund Scenarios

Refunds will not be provided for:

• Change of mind or personal reasons.

• Late arrival at the departure point.

• Incorrect booking details provided by the user.

• Delays or cancellations caused by third-party bus agencies.

  
  

6. Contact Information for Refund Requests

All refund-related inquiries should be directed to:

Bus237
St. Pauls Road, Mile 3 Nkwen
Bamenda, North West Region, Cameroon

Emails:

• General Enquiry: info@bus237.com

• Help & Support: help@bus237.com

• Complaints: complaints@bus237.com

  
  

Thank you for choosing Bus237 for your travel needs. We appreciate your understanding of our refund policy and look forward to serving you on your next journey.