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Ticket Policies

Tickets Policy


Effective Date: November 29, 2024
Cowries Money Co Ltd, trading as Bus237


Bus237 is committed to ensuring a smooth and reliable ticketing process for all users. This Tickets Policy outlines the terms and conditions related to purchasing, using, and managing tickets on our platform. By purchasing a ticket through Bus237, you agree to comply with this policy.


1. Non-Transferable Tickets

  • Tickets purchased through Bus237 are strictly non-transferable.

  • The name on the ticket must match the account holder’s details as registered in the Bus237 system.


2. Ticket Purchase Requirements

  • Tickets must be booked using the registered email address and contact number of the account holder.

  • Account details provided during registration must match those provided for ticket purchase.

  • Any discrepancies in account and ticket details may result in the ticket being deemed invalid.


3. Ticket Collection

  • Customers must collect their tickets from the Bus237 stand located in or around the respective bus agency at least one (1) hour before the scheduled travel time.

  • Failure to collect tickets within the stipulated time may result in forfeiture of the booking without a refund.


4. Customer Responsibility

  • Customers are responsible for ensuring they have their tickets before boarding the bus.

  • Tickets must be presented upon request at boarding points or during travel. Failure to do so may result in denied access to travel services.


5. Issues with Ticket Delivery

  • If a ticket confirmation email or SMS is not received, the customer must report the issue to the Bus237 stand or contact Bus237 support at help@bus237.com within one (1) hour of the failed delivery.

  • Customers must provide booking reference details and relevant contact information when reporting ticket-related issues.


6. Prohibited Purchases

  • All tickets must be purchased directly through the official Bus237 systems (mobile app, website, or authorized agents).

  • Tickets purchased through third-party vendors or unauthorized platforms will not be valid for travel.


7. Changes or Cancellations

  • Any changes or cancellations must comply with the specific bus agency’s policy as displayed during the booking process.

  • Additional fees may apply for changes or cancellations, subject to agency rules.


8. Lost or Damaged Tickets

  • Customers must safeguard their tickets. Bus237 is not liable for lost, stolen, or damaged tickets.

  • Replacement of lost tickets is at the discretion of the bus agency and may incur additional charges.


9. Contact Information for Ticket Inquiries

For assistance or inquiries related to ticketing, please contact:


Bus237
St. Pauls Road, Mile 3 Nkwen
Bamenda, North West Region, Cameroon


Emails:

Thank you for choosing Bus237. We are dedicated to providing you with a seamless travel experience. Please ensure you understand and comply with this Tickets Policy to avoid inconveniences during your journey.